Cancellation & Refund Policy – Safari World Bangkok

At Safari World Bangkok, operated by Triplyn Holidays, we are committed to providing the best possible service to our customers, including a clear and transparent cancellation and refund policy. Please review the following guidelines carefully to understand the conditions that apply to your booking.

1. Cancellation Policy

  • Advance Notice: Cancellations must be requested at least 48 hours before the scheduled date of your visit to be eligible for a refund. Cancellations made after this period will not be refunded.

  • Same-Day Cancellations: No refunds will be issued for cancellations made on the day of your visit or for no-shows, regardless of the reason.

  • Request Procedure: To cancel your booking, you must submit a written request via email to contact@safariworld.bangkoktickets.net with your booking reference number and reason for cancellation.

2. Refund Policy

  • Full Refunds: Cancellations made at least 48 hours in advance will be eligible for a full refund.

  • Partial Refunds: If a cancellation is requested between 24 to 48 hours before the scheduled visit, a partial refund may be issued. Administrative and processing fees may apply.

  • No Refund for Late Cancellations: Cancellations made less than 24 hours before the visit will not be eligible for a refund.

3. Refund Process

  • Processing Time: Refunds are processed within 7-10 business days after the cancellation is confirmed. Refunds will be made to the original payment method used during booking.

  • Payment Gateway Fees: Please note that any fees charged by third-party payment gateways during the booking process may not be refunded.

4. Modifications to Booking

  • Rescheduling: If you need to reschedule your visit, please contact us at least 48 hours in advance. We will do our best to accommodate your request, but changes are subject to availability and may incur additional fees.

  • Date Changes: Any requests to change the date of your visit must be submitted in writing and will be reviewed on a case-by-case basis. Additional charges may apply depending on the timing of the request.

5. Exceptional Circumstances

  • Force Majeure: In cases of natural disasters, government restrictions, or unforeseen events beyond our control, Triplyn Holidays will work with you to reschedule your visit or issue a refund based on the circumstances.

  • Health Emergencies: If you or any member of your party is unable to visit due to illness or injury, please notify us as soon as possible. We may offer a reschedule or refund upon receiving valid documentation.

6. Contact Us

For cancellations, refunds, or modifications, please contact our customer service team:

Our dedicated support team is available to assist with any queries and ensure a smooth booking experience for your visit to Safari World Bangkok.